CANCELLATION & REFUND POLICY

1.1 Monthly Plans

Self-serve subscriptions billed monthly.

1.2 Yearly Plans

Self-serve subscriptions billed annually.

1.3 Enterprise Plans

Custom agreements with tailored access, support, and billing terms.

2.1 Effective Cancellation

The cancellation will take effect at the end of your current billing cycle. You will retain access to your account and features until your subscription expires.

2.2 No Partial Refunds

We do not provide refunds or credits for partial months, unused features, or unused access during the active subscription period.

2.3 Auto-Renewal

Monthly plans renew automatically unless cancelled at least 24 hours prior to the renewal date.

3.1 Cancellation Timing

You may cancel your yearly subscription at any time; however, cancellation will only stop the auto-renewal for the next billing cycle. No refunds will be issued for unused months or early termination.

3.2 Auto-Renewal

Yearly plans renew automatically at the end of the 12-month term unless cancelled at least 7 days prior to renewal.

3.3 Exception-Based Refund

If a significant service disruption or failure to deliver promised features occurs, users may request a prorated refund subject to review and approval by our support team.

4.1 Cancellation Process

To initiate cancellation, please email us at support@bluefind.com.

4.2 Notice Period

Enterprise contracts typically require a 30 to 60-day written notice prior to the end of the contract term, unless otherwise agreed upon in your specific agreement.

4.3 Early Termination

Early termination may be subject to applicable early termination fees or payment of the remaining balance on the contract term.

5.1 Non-Refundable Services

• Services that were customized or delivered in full as per user specifications and expectations may not be eligible for a refund unless a clear quality issue is identified.
• Refunds are not applicable if dissatisfaction is based solely on personal preference without a demonstrable deficiency in service delivery.

5.2 Refund Processing

• Once a refund request is reviewed and approved, it will be processed within 7–14 business days to the original method of payment.
• You will receive an email confirmation once the refund has been initiated.

6.1 Billing Errors

If you believe you were charged in error, please notify us within 7 days of the charge by emailing support@bluefind.com. If verified, a full refund of the erroneous charge will be issued.

6.2 Account Inactivity

Cancellation due to inactivity does not trigger automatic refunds. You must actively cancel your plan through the appropriate channels.

6.3 Account Termination by Bluefind

Bluefind may terminate (or suspend access to) your use of your subscription or your account for any reason at its sole discretion, including violation of our Terms of Service. You will not be entitled to a refund in such cases.